Make it stand out.

It all begins with a need. Maybe you want to launch a business. Maybe you need support with your projects. Maybe you want to improve capabilities. Whatever it is, I can help you communicate the big picture and ensure all projects and stakeholders work together to achieved a shared organizational goal.

Implementation Programs: Developed roadmaps for key IT transformation projects (>€7M) bridging the Business and IT with a 360° approach ensuring alignment with business goals, collaboration between teams, harmonization across global markets and documentation of processes. Identifying and improving operational processes, developing and coaching operational guidelines (Automated VM, Store Operating Model, Inventory Management), strengthening long-term competitiveness:

  1. People - Making Staff in Stores Engaged with the Brand.

  2. Consumer Experiences - Improving In-Store Experiences and Operations.

  3. Growth - Increasing Conversion Rates / Revenues / Margins through Standardizations and Alignments (Processes).

  4. Strategy - Steering Omnichannel Initiatives and Implementing New Technologies and Improving Existing Systems

  5. Value - Reducing Admin Expenditures Across Global Locations by Providing Central Source of Information for Global Community.

Organizational Change - Instrumental in resolving operational and organizational challenges that arise after change initiatives. Key to my success are bridging teams which historically could not collaborate. I implemented B2B Global Exchange Platform connecting Product Management, Finance, HR, and Regional Markets resulting in improved group communication, defining of roles and strategic alignment to group objectives.

Creating instructional concepts and led capabilities improvement programs, developing dynamic training programs and workshops tailored for Leadership Teams on leading business process transformation initiatives and anchoring change.

Collaboration with HR and Management Teams to develop evaluation strategies, measuring and reporting on the efficiency of training programs for your teams.

Project Performance Management - Defining and monitoring CAPEX/OPEX programs. I am here to improve reporting, challenge SOPs, and map interdependencies to improve operational efficiency. Improving the health of the project portfolio by identifying and mitigating risks - component risks, structural risks, and overall risks - to significantly reduced the number of projects in portfolios.

Omnichannel Transformation Strategy - As a Subject Matter Expert and Business Product Owner for IT Transformation, I led and prioritized multiple regional projects worth approximately €10 million. I served as the central liaison between Group Advisory, IT, HQ, and Markets. I created comprehensive roadmaps for the development, implementation, and adoption of omnichannel and retail performance improvement tools and new technologies aligned with Swarovski's Transformation Strategy and New Store Concept, resulting in reduced operational workloads and higher customer satisfaction rates.

Order-to-Cash / Retail Services - Led 5 global projects in Order-to-Cash, Retail Excellence, and Network Expansion strategy. Facilitated collaboration between Markets, Business, and Technology teams, aligning requirements and delivering streamlined processes and operational guidelines, shaping the future of Retail Services and improving Operational Performances.

Inventory Accuracy Program, reducing shrinkage by 30% across the Americas and EMEA, achieving less than 1% variance between physical and POS counts.